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FAQ
THE MOST COMMON QUESTIONS
Frequently asked questions
Delivery is free across the UK and takes 7 to 15 business days. Orders are processed within 1 to 2 business days. We currently ship to the UK only.
Once your order has shipped, we'll email you a tracking number so you can follow your delivery. If you haven't received it, contact us at supportwearadeline@gmail.com and we'll help.
Every product page includes a size chart in centimetres and inches. We recommend measuring yourself and comparing your measurements with the chart. If you're between two sizes, we suggest choosing the larger one.
Contact us within 14 days of receiving your order at supportwearadeline@gmail.com with your order number. We'll review your request and reply with the next steps, which may be a refund or an exchange.
We're sorry if that happens. Please email us photos within 30 days of delivery and we'll replace the item or refund you in full.
We accept major credit and debit cards, including Visa, Mastercard and American Express, as well as Apple Pay and Google Pay. All payments are processed securely by Stripe, and all prices are in British pounds (£).
Please contact us as soon as possible at supportwearadeline@gmail.com with your order number. If your order has not yet been processed, we'll do our best to help.
Email us at supportwearadeline@gmail.com, Monday to Friday, 9am-5pm GMT. We reply to all emails within 24 hours.
Not at the moment. We currently deliver to addresses in England, Scotland, Wales and Northern Ireland only.
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